Comments on: Call Verizon Wireless on its Support for Environmental Destruction and Dirty Coal http://www.clf.org/blog/action-alerts/call-verizon-wireless-on-its-support-for-environmental-destruction-and-dirty-coal/ For a thriving New England Thu, 14 Feb 2013 21:21:35 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: CLF Scoop» Blog Archive » Verizon Wireless responds !! http://www.clf.org/blog/action-alerts/call-verizon-wireless-on-its-support-for-environmental-destruction-and-dirty-coal/#comment-152 CLF Scoop» Blog Archive » Verizon Wireless responds !! Thu, 03 Sep 2009 21:41:34 +0000 http://www.clf.org/?p=209#comment-152 [...] « Call Verizon Wireless on its Support for Environmental Destruction and Dirty Coal [...] [...] « Call Verizon Wireless on its Support for Environmental Destruction and Dirty Coal [...]

]]> By: Mitch http://www.clf.org/blog/action-alerts/call-verizon-wireless-on-its-support-for-environmental-destruction-and-dirty-coal/#comment-151 Mitch Thu, 03 Sep 2009 12:27:19 +0000 http://www.clf.org/?p=209#comment-151 CSR reps should be perfectly prepared to file a complaint - its probably just a couple of clicks, as long as we are polite to the reps and understand that we are not calling to yell at them or expect them to get up from their desk and stop the rally it should be fine. If Verizon gets 10,000 complaints about something - someone will notice. If we do irritate an employee that employee will complain to their supervisor, which is exactly what we want. We should at least get a "Wow I've had a lot of complaints about that rally!" out if them. Plus, if other legitimate customers are irritated by increase hold times, that is the greatest motivator for a company to take action. Plus a loose lipped rep my tell them why they were on hold for so long and that will raise awareness and possible add to the complaint list. They are promoting killing the planet and they should at least be inconvenienced for it. CSR reps should be perfectly prepared to file a complaint – its probably just a couple of clicks, as long as we are polite to the reps and understand that we are not calling to yell at them or expect them to get up from their desk and stop the rally it should be fine. If Verizon gets 10,000 complaints about something – someone will notice. If we do irritate an employee that employee will complain to their supervisor, which is exactly what we want. We should at least get a “Wow I’ve had a lot of complaints about that rally!” out if them. Plus, if other legitimate customers are irritated by increase hold times, that is the greatest motivator for a company to take action. Plus a loose lipped rep my tell them why they were on hold for so long and that will raise awareness and possible add to the complaint list. They are promoting killing the planet and they should at least be inconvenienced for it.

]]> By: Nathan http://www.clf.org/blog/action-alerts/call-verizon-wireless-on-its-support-for-environmental-destruction-and-dirty-coal/#comment-150 Nathan Wed, 02 Sep 2009 23:28:23 +0000 http://www.clf.org/?p=209#comment-150 I agree that this is a really terrible thing, and Verizon does deserve any heat that they get from this (pun absolutely intended). But I think calling the customer support line is probably the worst way to handle this, for multiple reasons: 1) I've worked in CS, and I can tell you that reps have little to no power. So you'll basically be calling to upset a man or woman who probably makes minimum wage and is just trying to do their job. They have no say in the things the company does, and at the end of it all, you'll just be making someone else miserable for no good. 2) By clogging the phone lines, you are keeping customers from getting help with legitimate problems. These customers most likely don't know anything about what Verizon is doing, and therefore they should not have to suffer with extended wait periods for something they know nothing about. So you're upsetting the CSRs, you're upsetting the customers, but little to nothing will come of it. Please don't misunderstand me. I absolutely AGREE that Verizon should be contacted. I'm just saying that it should not be doing through the CSR line. Instead, I would recommend finding the names of the people at higher up levels and contacting them directly by phone or e-mail. It's probably pretty easy to find online. I hope Verizon will change this. I agree that this is a really terrible thing, and Verizon does deserve any heat that they get from this (pun absolutely intended).

But I think calling the customer support line is probably the worst way to handle this, for multiple reasons:

1) I’ve worked in CS, and I can tell you that reps have little to no power. So you’ll basically be calling to upset a man or woman who probably makes minimum wage and is just trying to do their job. They have no say in the things the company does, and at the end of it all, you’ll just be making someone else miserable for no good.

2) By clogging the phone lines, you are keeping customers from getting help with legitimate problems. These customers most likely don’t know anything about what Verizon is doing, and therefore they should not have to suffer with extended wait periods for something they know nothing about.

So you’re upsetting the CSRs, you’re upsetting the customers, but little to nothing will come of it.

Please don’t misunderstand me. I absolutely AGREE that Verizon should be contacted. I’m just saying that it should not be doing through the CSR line. Instead, I would recommend finding the names of the people at higher up levels and contacting them directly by phone or e-mail.

It’s probably pretty easy to find online.

I hope Verizon will change this.

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