Call Verizon Wireless on its Support for Environmental Destruction and Dirty Coal

Anthony Iarrapino

It’s no surprise that Fox News’ dunderhead commentator and global warming denier Sean Hannity is attending a Labor Day rally supporting the destructive coal mining practice of mountaintop removal.  It’s no surprise that gun-toting, washed-up 80’s rocker Ted Nugent will be there too, spewing his crass, foul-mouthed brand of conservative hatred (warning–adult language on linked content).  What is surprising is that if you are a Verizon Wireless customer, you may be helping to pay for this celebration of environmental degradation!

That’s right, if you visit the home page for the “Friends of America” rally–after you watch the video of the coal company CEO decrying how “environmental extremists and corporate America are both trying to destroy your job” (last time I checked, the coal companies were part of “corporate america”)–you can visit the “sponsors” page to find out who is putting up the $$ for this “rally.”  After you scroll through the long list of big coal companies who are destroying Appalachia and fighting tooth and nail against any meaningful efforts to reduce global warming pollution, you will see Verizon Wireless listed as one of the corporate America benefactors of this gathering of malefactors.

I’m guessing that there are a lot of Verizon Wireless customers like me who believe that GLOBAL WARMING IS REAL AND IT IS A REAL PROBLEM!  So what can we do to change Verizon’s position on this issue?

Our friends and occasional coalition partners at the Center for Biological Diversity are the ones who brought this to my attention.  They have a great action alert that you can use to call out Verizon Wireless for their environmentally unfriendly use of the money you send them for cell service. 

If you want to go one step further, then I suggest picking up the phone.  If you’ve ever worked for a company with a call center, you know that clogged lines cost them money.  So let’s clog Verizon’s phone lines like their friends at the coal companies clog the once-pristine mountain streams with mining waste. Pick up your Verizon phone, call customer service by dialing *611 from your cell or (800) 922-0204 from your home, and register your complaint about Verizon’s support for an event designed to block meaningful progress on climate change.  This is one time when you can feel good about waiting on hold to talk to the phone company’s customer service rep.

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12 Responses to “Call Verizon Wireless on its Support for Environmental Destruction and Dirty Coal”

  1. I agree that this is a really terrible thing, and Verizon does deserve any heat that they get from this (pun absolutely intended).

    But I think calling the customer support line is probably the worst way to handle this, for multiple reasons:

    1) I’ve worked in CS, and I can tell you that reps have little to no power. So you’ll basically be calling to upset a man or woman who probably makes minimum wage and is just trying to do their job. They have no say in the things the company does, and at the end of it all, you’ll just be making someone else miserable for no good.

    2) By clogging the phone lines, you are keeping customers from getting help with legitimate problems. These customers most likely don’t know anything about what Verizon is doing, and therefore they should not have to suffer with extended wait periods for something they know nothing about.

    So you’re upsetting the CSRs, you’re upsetting the customers, but little to nothing will come of it.

    Please don’t misunderstand me. I absolutely AGREE that Verizon should be contacted. I’m just saying that it should not be doing through the CSR line. Instead, I would recommend finding the names of the people at higher up levels and contacting them directly by phone or e-mail.

    It’s probably pretty easy to find online.

    I hope Verizon will change this.

  2. I agree that this is a really terrible thing, and Verizon does deserve any heat that they get from this (pun absolutely intended).

    But I think calling the customer support line is probably the worst way to handle this, for multiple reasons:

    1) I’ve worked in CS, and I can tell you that reps have little to no power. So you’ll basically be calling to upset a man or woman who probably makes minimum wage and is just trying to do their job. They have no say in the things the company does, and at the end of it all, you’ll just be making someone else miserable for no good.

    2) By clogging the phone lines, you are keeping customers from getting help with legitimate problems. These customers most likely don’t know anything about what Verizon is doing, and therefore they should not have to suffer with extended wait periods for something they know nothing about.

    So you’re upsetting the CSRs, you’re upsetting the customers, but little to nothing will come of it.

    Please don’t misunderstand me. I absolutely AGREE that Verizon should be contacted. I’m just saying that it should not be doing through the CSR line. Instead, I would recommend finding the names of the people at higher up levels and contacting them directly by phone or e-mail.

    It’s probably pretty easy to find online.

    I hope Verizon will change this.

  3. I agree that this is a really terrible thing, and Verizon does deserve any heat that they get from this (pun absolutely intended).

    But I think calling the customer support line is probably the worst way to handle this, for multiple reasons:

    1) I’ve worked in CS, and I can tell you that reps have little to no power. So you’ll basically be calling to upset a man or woman who probably makes minimum wage and is just trying to do their job. They have no say in the things the company does, and at the end of it all, you’ll just be making someone else miserable for no good.

    2) By clogging the phone lines, you are keeping customers from getting help with legitimate problems. These customers most likely don’t know anything about what Verizon is doing, and therefore they should not have to suffer with extended wait periods for something they know nothing about.

    So you’re upsetting the CSRs, you’re upsetting the customers, but little to nothing will come of it.

    Please don’t misunderstand me. I absolutely AGREE that Verizon should be contacted. I’m just saying that it should not be doing through the CSR line. Instead, I would recommend finding the names of the people at higher up levels and contacting them directly by phone or e-mail.

    It’s probably pretty easy to find online.

    I hope Verizon will change this.

  4. I agree that this is a really terrible thing, and Verizon does deserve any heat that they get from this (pun absolutely intended).

    But I think calling the customer support line is probably the worst way to handle this, for multiple reasons:

    1) I’ve worked in CS, and I can tell you that reps have little to no power. So you’ll basically be calling to upset a man or woman who probably makes minimum wage and is just trying to do their job. They have no say in the things the company does, and at the end of it all, you’ll just be making someone else miserable for no good.

    2) By clogging the phone lines, you are keeping customers from getting help with legitimate problems. These customers most likely don’t know anything about what Verizon is doing, and therefore they should not have to suffer with extended wait periods for something they know nothing about.

    So you’re upsetting the CSRs, you’re upsetting the customers, but little to nothing will come of it.

    Please don’t misunderstand me. I absolutely AGREE that Verizon should be contacted. I’m just saying that it should not be doing through the CSR line. Instead, I would recommend finding the names of the people at higher up levels and contacting them directly by phone or e-mail.

    It’s probably pretty easy to find online.

    I hope Verizon will change this.

  5. CSR reps should be perfectly prepared to file a complaint – its probably just a couple of clicks, as long as we are polite to the reps and understand that we are not calling to yell at them or expect them to get up from their desk and stop the rally it should be fine. If Verizon gets 10,000 complaints about something – someone will notice. If we do irritate an employee that employee will complain to their supervisor, which is exactly what we want. We should at least get a “Wow I’ve had a lot of complaints about that rally!” out if them. Plus, if other legitimate customers are irritated by increase hold times, that is the greatest motivator for a company to take action. Plus a loose lipped rep my tell them why they were on hold for so long and that will raise awareness and possible add to the complaint list. They are promoting killing the planet and they should at least be inconvenienced for it.

  6. CSR reps should be perfectly prepared to file a complaint – its probably just a couple of clicks, as long as we are polite to the reps and understand that we are not calling to yell at them or expect them to get up from their desk and stop the rally it should be fine. If Verizon gets 10,000 complaints about something – someone will notice. If we do irritate an employee that employee will complain to their supervisor, which is exactly what we want. We should at least get a “Wow I’ve had a lot of complaints about that rally!” out if them. Plus, if other legitimate customers are irritated by increase hold times, that is the greatest motivator for a company to take action. Plus a loose lipped rep my tell them why they were on hold for so long and that will raise awareness and possible add to the complaint list. They are promoting killing the planet and they should at least be inconvenienced for it.

  7. CSR reps should be perfectly prepared to file a complaint – its probably just a couple of clicks, as long as we are polite to the reps and understand that we are not calling to yell at them or expect them to get up from their desk and stop the rally it should be fine. If Verizon gets 10,000 complaints about something – someone will notice. If we do irritate an employee that employee will complain to their supervisor, which is exactly what we want. We should at least get a “Wow I’ve had a lot of complaints about that rally!” out if them. Plus, if other legitimate customers are irritated by increase hold times, that is the greatest motivator for a company to take action. Plus a loose lipped rep my tell them why they were on hold for so long and that will raise awareness and possible add to the complaint list. They are promoting killing the planet and they should at least be inconvenienced for it.

  8. CSR reps should be perfectly prepared to file a complaint – its probably just a couple of clicks, as long as we are polite to the reps and understand that we are not calling to yell at them or expect them to get up from their desk and stop the rally it should be fine. If Verizon gets 10,000 complaints about something – someone will notice. If we do irritate an employee that employee will complain to their supervisor, which is exactly what we want. We should at least get a “Wow I’ve had a lot of complaints about that rally!” out if them. Plus, if other legitimate customers are irritated by increase hold times, that is the greatest motivator for a company to take action. Plus a loose lipped rep my tell them why they were on hold for so long and that will raise awareness and possible add to the complaint list. They are promoting killing the planet and they should at least be inconvenienced for it.

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