Chronic delays have become the norm for riders of public transit in the Greater Boston area. But these delays hurt some people more than others. Our report shows that chronic delays reduce access to job opportunities for communities of color, low-income communities, and limited-English proficient residents at a far higher rate than for wealthier and whiter communities.
In the report, we detail these impacts and make recommendations for how the MBTA should prioritize service improvements.
Para leer el informe ejecutivo en español, haga clic aquí.
Para ler a sumário executivo em português, clique aqui.